Hello again! With so much going on this summer, I am writing another newsletter when I usually take a break from writing them.
First of all, the biggest and most exciting news…the Lilly Rd Fast Fuel is open for business!! If you haven’t been out there yet, you must! It looks and works fantastic! We have all the products we offer downtown with 3x the space.We will have a grand re-opening late summer hopefully, depending on COVID restrictions.

Secondly, we apologize for any issues you may have encountered at our Downtown Fast Fuel.The huge lightning storm we had a few weeks back hit a power pole across the street and did a huge number on the electronics there.Our tech was able to get things going on dial up vs. internet, so things were very slow. Now that the tech has updated Lilly to the specs the manufacturers asked for, he will be updating Downtown as well so it will resume faster processing over the internet. Again, we apologize for any inconvenience.Definitely an issue that is unusual for our area!

We are up and running on our new software platform for processing fuel deliveries and billing for both home delivery and Fast Fuel.One great feature is that customers can create login and passwords to view their account activity and pay their bills. If you have trouble setting it up, please call the office for assistance.

Lastly, our office is open to drop off bills through our mail slot in back and/or to get propane bottles filled, but we are not open to foot traffic. With the new mask order, it is best to continue this practice.

That’sit for this month; unless some other big news comes about, there will likely be no newsletter in August (and maybe September).

Thank you for your business! We appreciate our customers!!

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NOW OPEN and newly remodeled!

Our Fast Fuel gas station located at 501 Lilly Rd. SE is the only station in the area (except for our other station in Downtown Olympia) to have 3 grades of Top Tier Non-Ethanol gas, 3 grades of Top Tier E10 gas, Premium diesel, Premium off road diesel, and Diesel Exhaust Fluid.

The station is locally owned by Acme Fuel and open to the public and commercial drivers 24/7/365.  We have competitive pricing and accept Visa, Mastercard, Voyager Card, and as customers can save at least 10 cents per gallon with our no-cost Fast Fuel card!

Hello again, as I write this, we are in week 5 of working from home due to the Coronavirus. We at Acme are still here for you, delivering propane and heating oil and providing fuel for your vehicle, and answering phones, filling propane bottles, etc. We hope you are all doing well and hopefully this will all be over soon!

As far as filling propane bottles at our office, we have begun being available to all, but for limited hours. Our dispenser is open from 10-2, Monday thru Friday. We are only accepting credit cards or billed to an account. No cash.
I wanted to provide a Lilly Rd Fast Fuel update…we hope to be able to re-open mid-late May. The project is going well so far and will be fantastic when it is open!

April had some nice weather, so I am sure many of you have been working in the yard. Reminder that we have 3 grades of non-ethanol gas at our Downtown Fast Fuel, and soon at Lilly Rd. Non-ethanol gas is a must for your yard equipment!
If you are a landscaper or know one, we have a new landing page on our website especially for you www.acmefuel.com/landscapers. Check it out!

As I mentioned last month, we are implementing a new computer system that will consolidate our billing on the home delivery side and the Fast Fuel side. If you have accounts on both, we will be able (if you want) to merge both accounts into one. Please let us know if you would like to do this. If you want to wait, that is no problem, we can do it at any time.

Another cool thing with the new system will be an online portal where you can look at your account, see your fuel usage, pay your bill, etc. So again, let us know if you will want access to that. We did have to push our go live on the computer system one month to June 1. The social distancing has made it more difficult to train staff, so we felt it better to push it back rather than rush.
Finally, I know many of you call in to pay your bill over the phone via credit/debit card. Whereas our new system will make this even better and easier to do online, we currently do take payments through our website; so, I encourage you to give it a try if you have not already.

That’s it for this month…Happy Social Distancing!

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Our Lilly Rd. Fast Fuel station is closing for remodeling Monday, April 6th at 7am. The station will re-open in June.

The completely remodeled station will have an all-new look and all-new equipment, complete with pay-at-the pump card readers and electronic dispensers (like our downtown station). We’ll feature 8 types of fuel: 10% ethanol-blend and non-ethanol regular, midgrade, and premium TOP TIER™ gas, premium on-road and off-road diesel, and DEF (diesel exhaust fluid).

While the station is under construction, we encourage you to visit our other Olympia Fast Fuel station at 303 Thurston Ave NE. To find additional locations, please visit cfnfleetwide.com/site-locator/ or download the free CFN app from your smart device’s app store.

Hello everyone! I truly hope all of you are faring well during unprecedented times.  Before I touch on what Acme is doing regarding Covid-19/Coronavirus, I wanted to share some good and exciting news.

In The Olympian’s Best of South Sound contest, we won for the category “Best Fuel Company!”  This is the first year for this category, so we are very thankful for the award and thank you to all who voted for us.  We always strive to provide the best service at fair prices.  Thank you for your business!

Read More “Newsletter – April 2020”

In order to do our part to help stop the spread of COVID-19/Corona Virus, our office lobby is temporarily closed to the public until further notice. Our customers remain a priority and we are happy to provide full customer service by phone (360) 943-1133 or email info@acmefuel.com. You may also pay your bill online at acmefuel.myfuelportal.com. We also have a payment drop box on the lower right of the back door.

Read More “As an Essential Business, Acme Fuel & Fast Fuel is open!”

Hello everyone!  I have lots of random topics this month.

The first and most important is a Lilly Rd Fast Fuel Station remodel update….Permits have been applied for, and as of this writing we are just waiting on the city to give the ok.  Our hope/estimate is to be able to begin construction by mid-March.  Our contractor estimates 6-8 weeks of work, so we hope to be open by early to mid-May.  Follow us on social media to stay up to date!

Budget customers….if you are on a budget payment plan, you may have an updated payment enclosed.  Prices have been very stable this winter, so most payments are either the same, or even lower due to a milder winter.  Give us a call if you have questions.

We did experience some power outages this winter, so we want to remind folks with standby generators to check the fuel level in your tank if your power was out.  Our computer system can track “normal usage”, like heating and hot water usage, but we are not able to track whose power was out.  So, it is important to always check your fuel level when you’ve been on generator power.

Speaking of computer systems…we are in the process of upgrading our operating system.   The good news with this, is we will have many more features and capabilities than we currently have.  Also, if you are both a Fast Fuel and home delivery (propane/heating oil) customer, we can consolidate your accounts if you want.  So, if that sounds appealing to you, let us know and we can do it.  The bad news with new systems is the learning curve and “glitches” that may pop up in the transition period.  Fortunately, the good FAR outweighs the bad!  Our “go live” will likely coincide with the time the Lilly Road station opens…so that will be interesting! 😊

Fast Fuel customers…..please, please, please do NOT put your PIN number on your card.  We have had a couple of instances where this occurred, and the card was stolen.  I am sure you can figure out the rest.  Not good….

Lastly, there has been some consolidation with some of our propane competitors who have been bought by large, national companies.  So, with these happenings plus the “normal” activities of many other competitors, we have seen some ridiculously high prices this winter.  I like to assure our customers that we don’t play these pricing games.  We always give fair and honest prices.  And this winter has been a good example of that.  Prices have been fairly flat all winter; they even came down recently!  We strive to treat our customer the way we would want to be treated, and that means fair and honest prices.

Thank you all for your business!

 

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Happy February everyone!  To me, February usually means winter is winding down.  Although, I think I said something similar last year and then “Snowmaggedon” hit!  So, we can still get surprises. I don’t have too much information this month, so this should be a short letter.

Lilly Road station remodel update…. Lilly is STILL OPEN until the remodel begins!

We are still waiting on permits from the city and what they will be requiring.  Unfortunately, they didn’t tell us all these things at the beginning so we had no idea it would take this long.  We are hoping to break ground in the next couple of months….fingers crossed!

If you pay your Fast Fuel bill with a credit card, please note that due to the high cost of credit card processing fees, and low margins on gas and diesel purchases, we will be passing along the 3% credit card processing fee (the amount we are charged from the credit card companies) on invoice payments over $1000.  For now, we will only charge it on the higher bills, but that will likely change at some point.  There is no fee for cash, check, or ACH payments.  Thank you for your understanding and helping us provide you with affordable fuel pricing.

This winter has been very busy on our propane side.  We have been picking up new customers at a rapid clip.  Many of these new customers are switching to us from other companies.  Many companies offer introductory rates or teaser rates only to jack the price way up later.  I think people are getting wise to this.  Plus, they charge delivery fees every time they come out.  At Acme, we always offer fair pricing and we do NOT charge any delivery fees.  We only charge for the amount of fuel you take, plus sales tax.  So, if you or someone you know could use our services, send them our way!

We have also expanded the territory we service for propane.  Besides all of Thurston and Mason Counties, we go as far west as Elma, down to Centralia/Chehalis and out to McKenna and Roy.  So, if you know someone in these areas and they have or want to get propane, send them our way!

That’s it for this month.  Follow us on social media to keep up to date on our Lilly Road remodel!

Click Here to download our newsletter!

Since it’s November, I wanted to wish all of you a very Happy Thanksgiving!  We here at Acme are so very thankful for all of you, our awesome customers!  Thank you for choosing us to be your fuel supplier!

Well, I wanted to give an update on the Lilly Rd Fast Fuel remodel… it’s been delayed, but not denied!  We were first delayed a bit on ordering equipment; then City of Olympia is going to take longer than we thought for permits Read More “Newsletter – November 2019”

Greetings!  Well, September sure flew by.  Turning the calendar to October means we are close to starting the remodel of the Lilly Rd Fast Fuel!  As with any construction timeline, dates and times can be fluid.  I encourage anyone who is interested in staying up to date, to follow us on social media – Facebook, Twitter, or Instagram.  We will keep things updated and post pictures as the project comes along. Read More “Newsletter – October 2019”