Hello everyone! I truly hope all of you are faring well during unprecedented times.  Before I touch on what Acme is doing regarding Covid-19/Coronavirus, I wanted to share some good and exciting news.

In The Olympian’s Best of South Sound contest, we won for the category “Best Fuel Company!”  This is the first year for this category, so we are very thankful for the award and thank you to all who voted for us.  We always strive to provide the best service at fair prices.  Thank you for your business!

By the time you are reading this, our Lilly Rd site should be under construction.  We have been told it should take 6 weeks (from March 23^rd), so adding time for unknown issues, hopefully open by mid-May.  Again, it will have 3 grades of regular 10% ethanol gas, 3 grades of non-ethanol gas, diesel, off road diesel, and diesel exhaust fluid (DEF).  The pumps will be all brand new exactly like the ones at our downtown site.

During closure, we encourage you to use our downtown site at 303 Thurston Ave NE or you can download the CFN app and find other stations nearby where our card works.

Now onto the big news that has been impacting everyone…Coronavirus.  In order to do our part to limit social interactions, we have closed our office (just coming inside) to the public.  We are still filling propane tanks outside and of course we are still delivering fuel; we have online payment, payment over the phone, or you can drop a payment through our mail slot in back.  We have had to modify some of our other procedures, but overall things are pretty normal.  WE ARE CONSIDERED AN ESSENTIAL BUSINESS, SO WE ARE AND WILL CONTINUE TO REMAIN OPEN TO TAKE CARE OF YOUR FUEL NEEDS.

At our Fast Fuel stations, we are sanitizing the card readers and pump handles every day.  Plus, we have always had gas mitts (disposable gloves) for you to use to keep your hands from touching surfaces.

Another item I wanted to throw out there…if during this time you find yourself out of work and/or struggling to pay your bill, give us a call and we will work with you.  We also partner with some local organizations who may be able to help as well.

Finally, as I mentioned in previous newsletters, we are implementing a new computer system that will integrate both our home delivery and our gas station billing.  So, starting in mid-May (hopefully), you will start seeing a different look to your invoices.  The new system will likely add more options and features that we didn’t have before.  If you want to have your bills between Fast Fuel and propane/oil delivery consolidated, let us know.  Otherwise it will remain separate.  We’ll keep you updated as things come along.

Take care. Stay healthy and safe!

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Downtown Office Lobby Closed

In order to do our part to help stop the spread of COVID-19/Corona Virus, our office lobby is temporarily closed to the public until further notice. Our customers remain a priority and we are happy to provide full customer service by phone (360) 943-1133 or email info@acmefuel.com. You may also pay your bill online at www.acmefuel.com. We also have a payment drop box on the lower right of the back door.

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Hello everyone!  I have lots of random topics this month.

The first and most important is a Lilly Rd Fast Fuel Station remodel update….Permits have been applied for, and as of this writing we are just waiting on the city to give the ok.  Our hope/estimate is to be able to begin construction by mid-March.  Our contractor estimates 6-8 weeks of work, so we hope to be open by early to mid-May.  Follow us on social media to stay up to date!

Budget customers….if you are on a budget payment plan, you may have an updated payment enclosed.  Prices have been very stable this winter, so most payments are either the same, or even lower due to a milder winter.  Give us a call if you have questions.

We did experience some power outages this winter, so we want to remind folks with standby generators to check the fuel level in your tank if your power was out.  Our computer system can track “normal usage”, like heating and hot water usage, but we are not able to track whose power was out.  So, it is important to always check your fuel level when you’ve been on generator power.

Speaking of computer systems…we are in the process of upgrading our operating system.   The good news with this, is we will have many more features and capabilities than we currently have.  Also, if you are both a Fast Fuel and home delivery (propane/heating oil) customer, we can consolidate your accounts if you want.  So, if that sounds appealing to you, let us know and we can do it.  The bad news with new systems is the learning curve and “glitches” that may pop up in the transition period.  Fortunately, the good FAR outweighs the bad!  Our “go live” will likely coincide with the time the Lilly Road station opens…so that will be interesting! 😊

Fast Fuel customers…..please, please, please do NOT put your PIN number on your card.  We have had a couple of instances where this occurred, and the card was stolen.  I am sure you can figure out the rest.  Not good….

Lastly, there has been some consolidation with some of our propane competitors who have been bought by large, national companies.  So, with these happenings plus the “normal” activities of many other competitors, we have seen some ridiculously high prices this winter.  I like to assure our customers that we don’t play these pricing games.  We always give fair and honest prices.  And this winter has been a good example of that.  Prices have been fairly flat all winter; they even came down recently!  We strive to treat our customer the way we would want to be treated, and that means fair and honest prices.

Thank you all for your business!

Click here to download a PDF version of this month’s newsletter!

Happy February everyone!  To me, February usually means winter is winding down.  Although, I think I said something similar last year and then “Snowmaggedon” hit!  So, we can still get surprises. I don’t have too much information this month, so this should be a short letter.

Lilly Road station remodel update…. Lilly is STILL OPEN until the remodel begins!

We are still waiting on permits from the city and what they will be requiring.  Unfortunately, they didn’t tell us all these things at the beginning so we had no idea it would take this long.  We are hoping to break ground in the next couple of months….fingers crossed!

If you pay your Fast Fuel bill with a credit card, please note that due to the high cost of credit card processing fees, and low margins on gas and diesel purchases, we will be passing along the 3% credit card processing fee (the amount we are charged from the credit card companies) on invoice payments over $1000.  For now, we will only charge it on the higher bills, but that will likely change at some point.  There is no fee for cash, check, or ACH payments.  Thank you for your understanding and helping us provide you with affordable fuel pricing.

This winter has been very busy on our propane side.  We have been picking up new customers at a rapid clip.  Many of these new customers are switching to us from other companies.  Many companies offer introductory rates or teaser rates only to jack the price way up later.  I think people are getting wise to this.  Plus, they charge delivery fees every time they come out.  At Acme, we always offer fair pricing and we do NOT charge any delivery fees.  We only charge for the amount of fuel you take, plus sales tax.  So, if you or someone you know could use our services, send them our way!

We have also expanded the territory we service for propane.  Besides all of Thurston and Mason Counties, we go as far west as Elma, down to Centralia/Chehalis and out to McKenna and Roy.  So, if you know someone in these areas and they have or want to get propane, send them our way!

That’s it for this month.  Follow us on social media to keep up to date on our Lilly Road remodel!

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Since it’s November, I wanted to wish all of you a very Happy Thanksgiving!  We here at Acme are so very thankful for all of you, our awesome customers!  Thank you for choosing us to be your fuel supplier!

Well, I wanted to give an update on the Lilly Rd Fast Fuel remodel… it’s been delayed, but not denied!  We were first delayed a bit on ordering equipment; then City of Olympia is going to take longer than we thought for permits Read More “Newsletter – November 2019”

Greetings!  Well, September sure flew by.  Turning the calendar to October means we are close to starting the remodel of the Lilly Rd Fast Fuel!  As with any construction timeline, dates and times can be fluid.  I encourage anyone who is interested in staying up to date, to follow us on social media – Facebook, Twitter, or Instagram.  We will keep things updated and post pictures as the project comes along. Read More “Newsletter – October 2019”

We’ve heard your requests and are excited to announce that we will be completely remodeling our Lilly Road Fast Fuel CFN station at 501 Lilly Rd. SE very soon! In order to do this, we will be TEMPORARILY CLOSING OUR LILLY ROAD FAST FUEL STATION STARTING LATE 2019 FOR 9-12 WEEKS. Read More “Lilly Road Fast Fuel Station Closed for Remodel Late 2019 for 9-12 Weeks”

Acme Fuel is proud to be the Lacey South Sound Chamber’s business of the month for May!