Hello again, as I write this, we are in week 5 of working from home due to the Coronavirus. We at Acme are still here for you, delivering propane and answering phones, filling propane bottles, etc. We hope you are all doing well and hopefully this will all be over soon!
As far as filling propane bottles at our office, we have begun being available to all, but for limited hours. Our dispenser is open from 10-2, Monday thru Friday. We are only accepting credit cards or billed to an account. No cash.
As I mentioned last month, we are implementing a new computer system that will consolidate our billing on the home delivery side and the Fast Fuel side. If you have accounts on both, we will be able (if you want) to merge both accounts into one. Please let us know if you would like to do this. If you want to wait, that is no problem, we can do it at any time.
Another cool thing with the new system will be an online portal where you can look at your account, see your fuel usage, pay your bill, etc. So again, let us know if you will want access to that. We did have to push our go live on the computer system one month to June 1. The social distancing has made it more difficult to train staff, so we felt it better to push it back rather than rush.
Finally, I know many of you call in to pay your bill over the phone via credit/debit card. Whereas our new system will make this even better and easier to do online, we currently do take payments through our website; so, I encourage you to give it a try if you have not already.
That’s it for this month…Happy Social Distancing!
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