Hello everyone! I have lots of random topics this month.
The first and most important is a Lilly Rd Fast Fuel Station remodel update….Permits have been applied for, and as of this writing we are just waiting on the city to give the ok. Our hope/estimate is to be able to begin construction by mid-March. Our contractor estimates 6-8 weeks of work, so we hope to be open by early to mid-May. Follow us on social media to stay up to date!
Budget customers….if you are on a budget payment plan, you may have an updated payment enclosed. Prices have been very stable this winter, so most payments are either the same, or even lower due to a milder winter. Give us a call if you have questions.
We did experience some power outages this winter, so we want to remind folks with standby generators to check the fuel level in your tank if your power was out. Our computer system can track “normal usage”, like heating and hot water usage, but we are not able to track whose power was out. So, it is important to always check your fuel level when you’ve been on generator power.
Speaking of computer systems…we are in the process of upgrading our operating system. The good news with this, is we will have many more features and capabilities than we currently have. Also, if you are both a Fast Fuel and home delivery (propane/heating oil) customer, we can consolidate your accounts if you want. So, if that sounds appealing to you, let us know and we can do it. The bad news with new systems is the learning curve and “glitches” that may pop up in the transition period. Fortunately, the good FAR outweighs the bad! Our “go live” will likely coincide with the time the Lilly Road station opens…so that will be interesting! 😊
Fast Fuel customers…..please, please, please do NOT put your PIN number on your card. We have had a couple of instances where this occurred, and the card was stolen. I am sure you can figure out the rest. Not good….
Lastly, there has been some consolidation with some of our propane competitors who have been bought by large, national companies. So, with these happenings plus the “normal” activities of many other competitors, we have seen some ridiculously high prices this winter. I like to assure our customers that we don’t play these pricing games. We always give fair and honest prices. And this winter has been a good example of that. Prices have been fairly flat all winter; they even came down recently! We strive to treat our customer the way we would want to be treated, and that means fair and honest prices.
Thank you all for your business!
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